Return & Exchange

We hope the paperlux.store items have been delivered as requested and in perfect condition. A revocation is possible within fourteen days.

How does it work? What is important for this?

Please contact store@paperlux.com to receive the return form. Please indicate the order number, otherwise it is not possible to assign the return.
The shipping costs for the return are borne by the buyer. Please send the package safely to:
Paperlux Studio, Schulterblatt 1, 20357 Hamburg, Germany.

After receiving the items, they will be checked. Only flawless, undamaged and unused items will be accepted for return.
The refund will be made within fourteen days after receipt of the revocation.
Recommendation: If available, please use the paperlux.store packaging material and cardboard box, this prevents damaging the goods.


EXCHANGE
For an exchange, the article must be marked as a return
and the desired replacement item must be ordered again via the online store.

Note: These conditions are not a prerequisite for an effective revocation.